Posts Under Tag: Managed Services

Hardware as a Service - HaaS

How to Stop Buying Computers for Your Employees

Okay. Most likely your employees need access to computers, laptops and other technology devices. But, purchasing expensive IT hardware isn’t always the answer. Learn how Hardware as a Service (HaaS) can help minimize IT costs, increase employee productivity, and keep your business’s technology up-to-date.

Benefits of Hardware as a Service for your business

There are many options available when it comes to getting technology for your business. One means that is gaining popularity is the use of Hardware as a Service commonly known as Haas. Hardware as a Service is where businesses rent hardware that is essential to the business instead of purchasing it. Businesses that implement this solution pay a monthly fee to the IT Company. Some companies offer cloud-based Haas while others solely focus on the hardware. Whichever version of Haas you use, there are many benefits your business will gain that include:

Reduced breakdowns

There is security from the burden of handling unexpected breakdowns from the computers. The IT Company is responsible for the hardware and will replace any defective ones at no cost. They will also be monitoring your systems to find out the computers that need to be replaced.

Overall expenses will reduce, and the business will have more resources for use in other projects.

Up-to-date technology

Corporate success is influenced by technology and businesses need to be a step ahead in the systems they use. Purchasing these upgrades is not easy for small to medium business due to the costs. Haas provides a solution by ensuring business always have updated hardware to use in their operations. Any outdated technology is replaced by the IT Company as it is their duty as your partner.

Minimum costs and maximum performance

Most businesses have separate maintenance teams when it comes to their hardware as they believe it is more effective. Once they switch to Haas, the IT Company takes over all monitoring, maintenance, and troubleshooting tasks. The experts will always manage your hardware centrally and ensure it is working by maintaining the systems. If the business experiences a technical problem with the system, the IT Company will send a tech expert to fix it ensuring your business is always running.

The business will get additional resources that would have been used in hiring a maintenance team.

Enhanced security

Security is important when it comes to businesses, and Haas plays an important role in improving it. Through Haas, businesses will have access to the latest hardware that comes with new security programs for your business information. The new security systems make information accessible to relevant parties only. There is also larger storage that is beneficial when it comes to data storage. You will also get data recovery plans that are well suited to your business.

Effective changes

You will be able to grow your business and scale it to higher heights when you use Haas systems. The IT needs of your business change as time goes by and there will be the need to upgrade your business. It can be an expensive and time-consuming task, but the It Company will make the necessary changes for you. There will be no reason for you to worry about where the old hardware will be stored as the IT Company will come, remove the old hardware and replace it with new and better hardware.

Employees and colleagues will not experience any delays at work since the upgrades will be done promptly so they can continue working from the moment they reach their desks.

Using Haas services has proved to be beneficial to businesses as they can now focus on other aspects of the business and not the acquisition of the technology. Business can get what they want to improve the business.

MSP IT Service Provider Checklist

What to Expect from Your MSP: IT Service Provider Checklist

MSP Requirements

Teaming up with a Managed Service Provider to regulate an increasingly complex inner system can cultivate dynamic business development without breaking an already increased expenditure. The expanding diversity of skill, innovation, and administration models makes the selection of IT MSP a troublesome undertaking. Playing out your due diligence in selecting your desired provider is accompanied by a set of questions.

Here are a few concerns:

Is there a real-time event or issue management and monitoring? – Those seeking IT services expect a consistent service provision such as proactive and reactive maintenance.

Is your infrastructure robust enough? Interruptions in operations are disliked by any organization/persons whose IT services depend on MSP; clients expect the best out of their investment. Properly maintained facilities have to be present to avoid such concerns from customers.

What are the Backup and Recovery Strategies? Every MSP has to have contingencies that will address issues in events of disasters. Nobody usually likes losing information that keeps his or her business running.

What is covered in their policy? Whenever there is an error or a mistake in installation, what does the IT MSP say about it? People will tend to choose providers who have clear outlines of how they will compensate for the damages incurred to clients.

Does the company have references? An established company needs to have served some customers who can testify to their greatness. The years of the existence of the business also serve as an integrity pillar for them.

Do they provide frequent progress reports? Vulnerability and security audit reports are paramount to build confidence in providers. Planning of improvement in systems is based on these reports.

Installation requirements: Which Operating Systems do they require? For a fruitful working relationship with MSP in IT, the requirements may vary widely.

Many organizations are under the feeling that Managed IT Service is infrastructure-based, and regularly begin their scan by looking at costs. However, low cost guarantees substandard services, but an MSP should be a pro in the IT business. You should therefore put resources into an MSP that is equipped for settling, not just moving your foundation.


Is Managed IT Services Right for You?

Benefits of Managed IT Services

Technology is a critical component of every business whether big or small, as it enables them to operate efficiently in a competitive environment. Because technology is constantly evolving, keeping up with all your IT operations can be time-consuming, costly and distracting from your primary cause of business. Allowing your business to shift its IT operations to a managed service provider that assumes responsibility for 24-hour monitoring and problem resolution for your IT systems may be the ideal solution for your business. Here are some signs that managed IT services from a trusted provider are right for you.

Lack of a Quality and Dedicated IT Staff

A majority of small to mid-sized businesses do not have a dedicated IT professional team but delegate IT administrative duties to tech-savvy employees who can only keep things in operation but not running as smoothly as they should. You need to have people with the right amount of knowledge and experience to get the job done and keep projects up and running whether it’s updating software, maintaining hardware or handling the complexities of a network, software and other technological processes.

Loss of Productivity Due To Network Issues

If your organization is experiencing recurring IT issues that eventually affect your staff’s productivity, it may be time to contact a managed service provider to help out. Partnering with a managed service provider will ensure that your systems are monitored 24/7. With this arrangement, issues can be identified and resolved before they can impact on your business operations. You will have peace of mind knowing that the latest tools and innovations are being put to use to optimize systems to their full potential.

Your IT Systems or Technology Processes Lag Behind Your Business Growth

If your business has had significant growth and your technology struggles to keep up with its pace, it’s time to consider a managed service provider. As a business grows, so does its demand for support solutions expand, hence it’s necessary to find a managed IT services provider that can seamlessly grow your technology to match your needs.

Being Reactive Rather Than Proactive

Are you continually putting out fires after they have already happened? Is your server repeatedly going down because no one detected a piece of equipment is past its lifecycle? A managed service provider can help to eliminate the challenges you experience with break/fix IT work. With continuous remote monitoring and maintenance, issues will be detected and be dealt with proactively before they ever cause a server to crash.

Lack of Confidence in Security of Sensitive Data

Maintaining the security of sensitive data is a company’s top priority. It is very common for confidential information to end up in the wrong hands either through cyber security threats, ransomware attacks, etc. If your company is taking a hands-off approach to securing a network and mitigating data breach risks, it’s time to reconsider and make things right before it costs your business. A managed IT services provider ensures that data backups are completed while keeping security patches and anti-virus protocols up to date.

Contact our expert technicians at Inter-Quest to evaluate your current IT needs and develop a solution that meets your business requirements.

Cloud phone benefits

Top 10 Benefits of Switching to a Cloud Based Phone System

For a small business, it is always necessary to think big, think wise, and ensure that you are managing overheads using clear strategies. As such, using on-premise telephone technology is a big problem when trying to hit the ground running while building your business. Therefore, you need hardware that will reduce maintenance costs and have less to do with relying on IT support. Here is your solution to all these troubles, use of a phone system that is cloud-based. In addition, here are some of the benefits of using the cloud-based phone system to help your company grow in leaps and bounds.

You control the communication modes

You have the straight access to turn on and off the features that a cloud system offers. Therefore, you are in the driver’s seat with all the solution required regarding your business. Your access to the cloud-based phone system is simple via a soft phone, desk phone, or Smartphone notwithstanding your location. Furthermore, you get to do all this in real-time once there is an issue that is critical to your business and you need to check your software.

The communication system is fully integrated for your personal need

There is increased efficiency due to the cloud system. With the tools that you get to operate using the cloud, your employees remain connected regardless of the fact that they are out of the office. As such, you are in touch with your employees as they present business presence wherever they go while out of the office that they are located. It is imperative to realize that this is possible while you have the presence in more than one branch. You have email, voice conferencing and seamless CRM tool access wherever you are to help you reach your employees.

The best business features

You may be a small business that has the identity of a corporation due to the phone system the cloud offers. Network applications available keep you on top of the line. You have access to an Auto Attendant, Virtual Assistant, as well as customer service solutions that will ensure you provide the best solutions to your clients. With such equipment in your hands, you possess the ability to ensure that your clients get the services that they do require when they require the said services.


Whether you are scaling up or down, your business needs to grow when you need new offices, more employees as well as leveling up your business to get more clients. With the cloud, you have a communicating system that you can rely on when you need to do so.

Volume increases in business; as that happens, your cloud phone will help you increase communication with your clients. There will be a heightened volume that you need to accommodate and improve your communication system to accommodate the change. You will get to pay for the said extensions, as you need them; however, once you move to a new location, cloud phone systems are always there for you.

Continuity of business

There is no environment that a cloud system does not operate; therefore, it allows for continuity with all your clients wherever you are. Elements do not affect the cloud system; therefore, you need to ensure that you have it for the continuity of your business. Your employees never need to come to the office when you have a cloud phone based system of communication.

There is resilience and persistence of business once the tools that a cloud-based phone offers to your employees are used. You will be flying to Hawaii with your family on holiday, and things will continue to run smoothly.

You can add features easily

There are some added features to the Cloud phone system when there are occasions such as summer holiday, or any other holiday. You need to increase staffing and improve your call taking efficiency. As such, with the Cloud service, you have all this at the tip of your hands to ensure that your business grows with the seasons.

Enriched Customer Service

With Cloud phones system, you have a Virtual Receptionist that will ensure all calls are taken, and there are no missed calls to any department. For every department you have, you can make a mailing list to your client that is unique.

You will manage to hold messages when they do not need to be sending them on a particular date. In addition, you can manage to answer all the queries that your clients need answered when using the Cloud service.

Time management

Some cloud-based solutions and applications allow access via mobile to employees to make your business or company staff functional. By so doing, you save time you get to use less resource while doing so and your employees get to do the work assigned to them, as they would while in the office. Cloud makes this possible by enabling you to manage not just your time but also the time your staff needs while working.

Business freedom

There is no greater need for anyone who does business than to know that all the above amenities are enabled by the click of your Smartphone. You have business freedom when using Cloud based phone solution systems. They offer a getaway freedom that helps your business grow just by the click of your finger. Get these solutions today, and you will get to realize the benefit of cloud-based phone systems in your growth as a businessperson.

Cost Savings

Above all, cloud enables you to save on telecommunication and other office administrative duties that you need. With overheads on your business reduced, you are guaranteed on increased profitability.

Cloud Based Phone System is the way to go to ensure you are enjoying seamless business operations at lowered costs.