Help! My IT Guy Quit

Backup Plans In Case Your IT Guy Quits

Every business whether a small or big requires an IT staff to provide knowledge and expertise to ensure that all the operations run smoothly. If you only have one or two individuals in your office who can make tools work, problems can arise at an unexpected time, and this could even get worse if the guy quits. It is never a simple task to hire another IT guy since your new guy has to obtain information about your previous staff to do the job effectively. There are many things you have to put in place to ensure that you are safe in case the employee decides to quit.

Check if you have a game plan. You will be stunned by just how much knowledge your IT staffs have in their head, and when they decide to walk out the door, they walk with all the knowledge, and you will be left desperate if you want your business to keep running. Some of the things you should ensure to have for backup include;
Documentation

It is safe if you are aware of the type of software licenses you have bought and the period they cover. Also, you should have authentication keys in case you wish to reinstall the software. Ensure that all the hardware is guaranteed and that you have the warranty in the event of a breakdown. Another essential document to have is the records of the contracts you ever had with the cloud service vendors. Such records can save you big time in case you are in a crisis.
Backups and Network Restoration

You should be aware of the kind of system that your IT expert is applying to back up your data and know how often it is backed up. Ensure to have all the necessary passwords and usernames, and it is advisable to learn more about IT such that if the network goes down unexpectedly, you know all the necessary steps you need to follow to bring it up again. Also, make sure you have a disaster recovery plan.

Security

Security is a very critical aspect of every business, and it would be a disaster if your IT guy quits and you are not aware of what should be done to deny them access to your system after they are gone. This will pose a threat to your business since you just cannot trust everyone and assume that it will be okay if a former employee is out there with all your company’s information including the deep secrets. You do not know what they can do especially if they left when you were not in good terms. Ensure to protect yourself.
Know about your current projects

Ensure that you know everything that is going on with your network. Do a follow up on the progress and everything that needs to be done soon. You should know when you need to install new Internet access tools otherwise, you will be caught off guard. You should have a list of the things that need to be done and the current progression and make sure that the list has all the information you need in case of reference or consultation like the date when it should be done, and the contact information of the involved personnel. This will help you stay prepared even with the absence of your IT staff.

Support system

Most IT guys are likely to use the support ticketing system to collect data required to solve network problems. In such cases, if there is one in your firm, make sure you know the ticket system’s details like the login password and username. Also, make sure to research as much about it as possible like how to log in and how they function and stored. The tools are your gateway to solving any future IT breakdown since they show you both the issue and the solution. It is good if you have all the information needed about them to avoid stress when your IT staff is no longer there for you.

Ensure you have contacts of people you can look up to

You will be safe if you have information about a person you can call for help in an emergency. These are third party vendors that you are confident they will not let you down whenever you need them. Make sure you have information about the service contract for every vendor like when the contract expires and the terms and condition of the contract including the payment terms. The information is crucial since if you are aware of the expiry date, then you know when it needs to be renewed and the payment helps you to decide which vendor is more suitable. Third party vendors are of great importance since you will always know you are covered with or without an IT staff.

Compile the information about monitoring tools

Most IT guys use monitoring tools to make sure that the network is safe and to monitor everything going on with the network, ensure that you have a list of these monitoring tools and all the credential information about them. Also, make sure you know how they work and how to make reports if you find yourself in a crisis. With such information, you can keep your network monitored always, and you will not have to go through breakdown or insecurity crisis.

Hire a managed IT service

The other solution to get out of this stress is by hiring Managed IT service. This is a great privilege for you since it reduces the chances of your IT support just disappearing on you without notice. Also, they keep all your detailed records thus if you decide to hand over the job to another company, they will have access to the previous management easily. Managed IT services also reduce the cost for you. It is the best solution for you to get rid of all the network stress.

With the above backup plans, nothing will ever go wrong as much as the business network is concerned. Losing a person you entrusted with a task can be frustrating and stressful, but you always have to ensure that you are ready to go even if they leave.

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